Refund Policy
Last updated: 8 October 2026
Try snipo free first: no card needed. Cancel a paid plan whenever you like and keep it until the end of the month you paid for. First payment not what you expected? Ask within 14 days and we refund it.
1. Paid plans are not on sale yet
At the moment Pro and Premium are a waitlist and nothing is charged. This policy applies from the day paid plans go on sale.
2. Cancelling
- You can cancel at any time from your account.
- Cancelling stops the next renewal. Your plan stays active until the end of the period you already paid for, then the account moves to Free.
- Your clips and library stay available on the Free plan, within its limits.
3. Refunds
- First payment: if you ask within 14 days of your first payment for a plan, we refund it in full.
- Clip packs and single-clip watermark removal: refunded in full within 14 days if none of the clips have been used and the unlocked clip has not been downloaded or posted. Used clips are not refunded. Pack clips do not expire.
- Renewals: not refunded once the new period has started. Cancel before the renewal date to avoid the charge.
- Charged by mistake or twice: we refund the incorrect amount whenever you tell us.
- Service not working: if a fault on our side stopped you using a paid plan for a significant part of a period, write to us and we will refund a fair share of it.
We may refuse a refund where the terms were broken or where refunds are requested repeatedly.
4. Your legal rights
If you are a consumer in the UK or EU you normally have 14 days to withdraw from an online purchase. When you start using a paid plan straight away you ask us to begin the service within that period; our 14-day first-payment refund above gives you at least the same protection. Nothing in this policy limits rights you have by law.
5. How to ask
Write to the contact address on this site from the email address on your account and tell us which payment it concerns. Refunds go back to the original payment method, usually within 5 to 10 working days of approval.
See also the Terms of Service.